Privacy Policy
1. Information on the Collection of Personal Data
1.1 Personal Data
This Privacy Policy explains how we process your personal data when you use our website. Personal data is any information that can identify you, such as your name, address, email address, or user behavior. Our goal is to provide transparency about how your data is handled and to comply with the EU General Data Protection Regulation (GDPR).
1.2 Data Controller
The data controller under Art. 4 (7) GDPR is SuperBox. You may contact us via email at our official support address.
2. Processing of Personal Data When Visiting Our Website
When you visit our website for informational purposes only (without creating an account or providing data), we collect the information your browser sends to our server. This data is technically necessary to display the website, ensure stability, and maintain security. The legal basis is Art. 6 (1) f GDPR.
Data collected includes:
IP address
Date and time of request
Requested page or content
Amount of data transmitted
Browser type and version
3. Additional Website Functions and Services
3.1 Additional Features
Beyond simple browsing, we offer services such as account registration, order processing, and payment methods. To use these, additional personal data may be required.
3.2 External Service Providers
We work with carefully selected third-party service providers (e.g., payment processors, shipping companies) to handle certain functions. These providers operate under our instructions and are regularly monitored.
3.3 Partner Services
For promotions, competitions, or joint offers, we may share data with partners. In such cases, details will be provided at the time of participation.
3.4 Data Outside the EEA
If a partner or service provider is based outside the European Economic Area, we will clearly inform you of any implications.
4. Contacting Us or Creating an Account
If you contact us (e.g., via email or contact form), the data you provide (such as your name, email, and phone number) will be stored so we can respond.
When you register for an account, we may collect:
Full name or username
Email address and password
Contact details (address, phone number, email)
Any additional personal or preference information you voluntarily provide
5. Processing of Personal Data for Purchases
5.1 Shopping Information
When you place an order, we collect shopping-related information, including:
Product details (name, model, price)
Order number
Delivery and billing addresses
Payment and shipping status
Order-related communication (e.g., complaints, returns)
Tracking numbers from shipping partners
5.2 Payment Information
We accept payments via methods such as credit card and PayPal. To process these, we collect and share payment details with payment providers as necessary.
This may include:
Billing address
Payment method
Bank account or card details
PayPal ID (if applicable)
5.3 Debt Collection
If invoices remain unpaid after reminders, data may be transferred to a collection agency for debt recovery, in accordance with Art. 6 (1) b and f GDPR.
6. Cookies and Tracking
6.1 General Information
We may use cookies, tags, pixels, and similar technologies to collect information. Certain cookies are essential for site functionality, while others require your consent. You can manage your preferences via the cookie banner or settings.
6.2 Types of Cookies
Strictly Necessary Cookies: Essential for site operation. Cannot be disabled.
Functional Cookies: Store preferences to personalize your experience.
Performance/Analytics Cookies: Help us improve services by analyzing usage.
Advertising Cookies: Deliver tailored advertising across websites.
6.3 Managing Cookies
You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
6.4 Web Pixels
We may use tracking pixels to measure campaign success and analyze usage.
6.5 Analytics
We use Google Analytics to measure and analyze traffic. Learn more at Google Privacy Policy
. To opt out, install the Google Analytics Opt-out Browser Add-on
.
6.6 Remarketing
We may use Google Ads, Bing Ads, and Facebook Ads to show tailored advertising after you visit our site. You can manage or disable these via each platform’s settings.
6.7 Other Tracking Technologies
We may use JavaScript, entity tags, and local storage to improve functionality and speed.
6.8 Do Not Track
Our site does not currently respond to “Do Not Track” browser signals due to the lack of a unified standard.
6.9 Location Data
You can disable location sharing via your device or browser settings.
7. Transfer of Data to Third Parties
7.1 General Transfers
We share data only as permitted by law. For example, with customer service providers, technical operators, or logistics companies to fulfill orders.
7.4 Payment Providers and Credit Agencies
Payment data may be shared with banks, credit institutions, or payment processors such as PayPal.
7.6 Authorities
If required by law, we may share personal data with government agencies or courts.
8. Data Retention and Deletion
We retain your data only as long as necessary to fulfill legal or contractual obligations.
Examples:
Tax and accounting laws may require storage for up to 10 years.
Order and payment details may be blocked (not deleted) if legally required.
After limitation periods expire, blocked data will be deleted.
9. Data Security
We use SSL encryption and other technical and organizational measures to protect your data from unauthorized access.
10. Your Rights
You have the following rights under GDPR:
Access to your data
Rectification or deletion of data
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent (if processing is based on consent)
You may also file a complaint with your local data protection authority.
11. Changes to this Privacy Policy
We may update this Privacy Policy as laws or our services change. Please review it periodically.
12. Data Protection Officer
For privacy inquiries, contact our Data Protection Officer via our official support email or by mail with the note “Data Protection Officer.”